Legal

Refund and weather policy

Bought a ticket for a specific event? Find your order to see that committee's policy — they set the details.

Plain-language summary

Rain-out or cancellation: full refund of the ticket price. Fees paid on cancelled orders are refunded too.
Postponement: your ticket carries to the new date. If you can't make the new date, ask the committee for a refund.
Change of plans: most committees offer a refund window a day or two before the event. Check the committee's policy below for the exact time.
Chargeback fees get passed through to the committee — if you have an issue, please email the committee first before disputing with your card issuer. It's faster.

Platform default policy

Refunds

Committees set their own refund windows. Contact the committee whose event you attended for a refund request. On our end: if a purchase was fraudulent or made in error, contact support@seatmaxx.com and we'll help.

Weather and cancellation

If a performance is cancelled by the committee for weather or safety, buyers receive a full refund of the ticket price. Postponement carries the ticket to the new date; refund is available on request.

Gates and arrival

Gates open one hour before showtime unless the committee posts otherwise. Grand entry is at the time shown on your ticket.

Buyer support: support@seatmaxx.com. For refunds on a specific order, contact the committee that ran the event — their support address is on your receipt email.